Delivery & Returns

UK Delivery Costs & Options

  
We have a 3:30pm cut-off time for UK Express/24Hr orders in order to have your order dispatched the same day!
3h:9m left to
get it Tomorrow

Who delivers your parcels?

Royal Mail deliver the majority of our parcels. We use a mixture of First and Second Class services depending on weight, delivery service selected and cost. This way we can keep costs low and in turn pass these savings on to you. Depending on how quickly the items are required and the size/value of your order, we may use DPD 24/48hr. For our guaranteed next working day service we use DPD 24hr.

In order to stop you waiting in all day for your order, DPD will email you on the morning your order is dispatched with a specific one hour delivery window. If you decide that this is not convenient, you can use email to change the delivery date. DPD provides easy tracking with proof of delivery for your peace of mind.

Popular FAQs

Has my order been dispatched?
We will always email you to let you know when your order has left Bath & Unwind HQ, giving you peace of mind that your essential luxuries are on the way.
 
Of course if your email has been lost in cyber space (or you delete it by mistake) you can check the status and estimated delivery of your existing order at any time, by using the My Account page.
 
Please login to My Account and click on view my order to see the latest information we have.
When will I receive my order?
Most of our orders arrive within 3-5 working days, or even sooner if you have opted for express or next working day delivery. Please note that orders are occasionally delayed due to bank and public holidays, and it is recommended to allow extra time for your order to arrive during these periods.
 
To check the status and estimated arrival date of your beauty goodies, please login to My Account and view My Recent Orders for the most up to date information available.
 
If your order has been dispatched and you haven't received it, and it is past its estimated delivery date see I haven't received my order?.
Do you offer a nominated day or guaranteed Saturday service?
We understand how important it is to receive your order quickly, especially if you have purchased your luxuries for a gift or special occasion.
 
Currently we do not offer a nominated delivery or Saturday service. However, we do offer a next working day delivery service using DPD couriers, who will deliver orders placed before 15.30 to any UK location by 18.30 the next working day - perfect for those last minute purchases.
 
When you use the 24 hour service with us you will receive an email of the morning of your delivery with an estimated hourly window to let you know when to expect your order to arrive.
 

European & International Delivery Costs & Options

  STANDARD EXPRESS (by courier)
Countries Estimated Delivery Times (Working Days) & Costs
Belgium
Free delivery on orders over £59
3-5 days From £2.49 2-2 days £11.99
Denmark
Free delivery on orders over £59
3-5 days From £2.49 n/a n/a
Finland
Free delivery on orders over £149
3-5 days From £2.49 n/a n/a
France
Free delivery on orders over £59
3-5 days From £2.49 2-2 days £13.99
Germany
Free delivery on orders over £59
3-5 days From £2.49 2-2 days £10.99
Luxembourg
Free delivery on orders over £59
3-5 days From £2.49 2-2 days £12.99
Netherlands
Free delivery on orders over £59
3-5 days From £2.49 2-2 days £10.99
Norway
3-5 days From £2.99 n/a n/a
Republic of Ireland
Free delivery on orders over £59
3-5 days From £2.49 1-2 days £12.99
Sweden
Free delivery on orders over £99
3-5 days From £2.49
Other European Destinations 3-5 days From £3.49 n/a n/a
Other International Destinations 5-10 days From £3.49 n/a n/a

About International Delivery

International/European deliveries are charged based on parcel weight. The total delivery charge is calculated when you proceed through our checkout process. The amount you see charged on the delivery selection page (in the checkout process), is the amount you will pay. There are no hidden charges from us. However, depending on where you live, there may be a customs charge upon entry to the country. Additional charges for customs clearance must be borne by the recipient. In order to give you the best price we use a selection of different couriers for international deliveries in addition to Royal Mail & DPD.