- Get 75ml for the price of 50ml on Phytomer Purifying Gommage Exfoliant
- Choice of free mini sampler with every £40 Decleor order
- Free Intensive Anticellulite Scrub with any Pupa anticellulite product
- 3 for 2 on all products in L'Anza's Daily Elements range
- Four for the price of three on all Crabtree & Evelyn 50ml travel sizes
- Free travel size body milk with any 2 Scottish Fine Soaps products
- Free Mini Body Set worth £19 with every 2 Ren products
- Preorder Moringa Cleansing Balm now & receive a free Plumping Serum
- Choice of free travel size body wash with any 2 Jason products
- Choice of free travel size liquid soap with any 2 Dr Bronner products
- Free delivery upgrade on Inner Strength Bath & Shower Oil pre-orders
- Free PhytoPlage Moisturising Hair & Body Shampoo with any 2 Phyto products
- Free makeup bag and mini products with every £35 Elizabeth Arden order
- Choice of free 100ml body lotion or shower gel with every £30 Cowshed order
- Your choice of free Happy Soap with any 2 Organic Surge products
- Free makeup bag with every £25 Orla Kiely order
- Free Firm Action Face Mask worth £31 with every £50 Ole Henriksen order
- Free Vitamina Hand Cream with every £50 Gatineau order
- Free Mini Conditioning Hair Mask with every Phytospecific order
- Free Day & Night Gel when you purchase any 2 Lubatti products
- 2 for 1 on all Murad SPF moisturisers
- Choice of free travel size product with every L'Anza order
- Free eye cream worth £25 when you spend £48 on Pukka skincare
- Free sample with every purchase from Burt's Bees mother & baby range
- Free SOS Rescue Cream worth £5.95 with every £25 Barefoot Botanicals order
- Free Hydro-Dynamic Moisture for Eyes mini with every Murad Resurgence order
- Limited edition Mother's Day Hand Care Duo from Korres
- Free Mummy Bath Soak with every £20 Boo Boo order
- Free Pomegranate Lip Therapy worth £13 with every Murad Hybrids purchase
- Free Pores No More Vacuum Cleaner Mini with every Dr Brandt order
- Save 30% with limited edition MoroccanOil Extra Volume Shampoo & Conditioner supersizes
- Get great savings on limited edition Decleor supersizes
- Great savings of over 25% on gifts from Alterna
- Great value on gifts from Korres
- Sample two Nougat London fragrances free with every Nougat London order
- Free UK delivery on every Caudalie order
- Free UK delivery on every KMS California order
- Free UK delivery on every Skin Doctors order
- Free UK delivery on every Emma Hardie order
- Free UK delivery on every Elemis order
- Free delivery on all OPI in the UK for a limited time only.
- Free UK delivery on every MoroccanOil order
- Free UK delivery on every Murad order
- Free UK delivery on every Alterna order
- Free UK delivery on every Philip Kingsley order
- Free UK delivery on every Jurlique order
- Free UK delivery on every Dr Bragi order
- Free UK delivery on every Pupa order
- Free UK delivery on every Gatineau order
- Free UK delivery on every Dr. Hauschka order
- Free UK delivery on every Perricone MD order
- Free UK delivery on every Miller Harris order
- Free Moisturising Skin Cream Mini with every Yu.Be order
- Free UK delivery on every Leighton Denny order
- 2 Free Age Management Marine Enzyme Sachets with every Dr Bragi order
- Free UK delivery on every Decleor order
- Free UK delivery on every Ole Henriksen order
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Returning Items
Changed your mind? No problem - unused items can be returned to us for free within 120 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please fill in the simple returns form, quoting your order number and the reason for returning your order, and email it back to us at
If you are in a hurry you can also return the items to Bath & Unwind HQ at the following address (however postage charges will apply):
Returns Address
Bath & Unwind Returns,
66 Queens Road,
Clifton,
Bristol,
BS8 1QU
It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Mel or Tilly at Bath & Unwind HQ Customer Services on 01179 270430.
To return an order from outside the UK please visit our FAQ How do I arrange a return or exchange from outside the UK?.
Read our full terms and conditions.
Returns FAQs
How do I arrange a return or exchange?
Changed your mind? No problem – unused items can be returned to us free within 120 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please contact customer services, quoting your order number and the reason for returning your order. Once we have received your message we will send you details of how to return the products for free.
If you are in a hurry you can also return the items to Bath & Unwind HQ in Bristol at the following address (however postage charges will apply):
Bath & Unwind Returns
66 Queens Road
Clifton
Bristol
BS8 1QU
It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact Mel, Isobel or Ryan at Bath & Unwind HQ Customer Services on 0117 9270430.
To return an order from outside the UK please visit our FAQ How do I arrange a return or exchange from outside the UK?
Read our full terms and conditions.
How do I arrange a return or exchange from outside the UK?
Changed your mind? No problem – unused items can be returned to us free within 120 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please fill in and include the simple returns form and wrap the product well in protective packaging (good old fashioned bubble wrap does the trick). Then send it to the following address:
Bath & Unwind Returns
66 Queens RoadClifton
Bristol
BS8 1QU
England
It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods.
If you are making a return from outside of the EU it is important to mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document (CN22 or CN23 which is supplied by your local post office) on the outside of the packaging. Failure to do so may result in the goods being refused at customs in the UK and so being returned to the sender.
If you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local customs authority. To do this, you will need to show them proof of duty paid and proof of export (such as certificate of posting) when claiming your refund.
Should you have any further queries on duties payable/refundable, please contact your local customs authority.
Read our full terms and conditions.
I am unhappy with the quality of my purchase. What do I do?
We really hope you never need to read this question but understand that sometimes this may be the case. We are sorry you are unhappy with the quality of one of our products and we'd like to help you resolve the problem quickly. The fastest way for us to help you is for you to contact us by either emailing customer.services@koan.is or by calling 01179 270430.
If you would like to return your beauty essentials then see returns.
Have you received my returned goods?
Bath & Unwind HQ will notify you via email once we have received your return, and will process a refund within 1-3 working days. If your return is for an exchange, we will send you a new order confirmation for your reference, and confirm a date for dispatch and delivery.
I've returned my order, how long does it take for a refund?
Once Bath & Unwind HQ have received your returned products you will be notified by email. Refunds are processed on the same day, and will be credited to your account within 1-3 working days. The credit in your bank account will appear as 'Koan UK Beauty'.