For expert advice, product information or order enquiries, please contact us by phone at 01179 270430 Monday to Friday, between 9am – 5pm to speak to us directly. Or if you prefer, you can and we'll get back to you within a couple of days.
*** USA delays - We are experiencing additional delays on our delivery services to the USA. We have been notified that some parcels have been held up on route in Sweden, following the heavy snowfall. We estimate this is adding 5 days to the delivery timescales. Thank you for your patience. ***
Frequently Asked Questions
Your order will be dispatched via Royal Mail or DPD. You will find this information on your dispatch email.
If your order is being dispatched via Royal Mail, although a signature is not usually required the parcels are sometimes too large to fit through the letterbox so someone will need to be present to take your order. If this is not possible, Royal Mail will put a card through your door advising that your parcel is awaiting collection from your local depot. Unfortunately, we are not able to pass delivery instructions to Royal Mail if you wish your parcel to be left in a safe location or with a neighbour.
Royal Mail are currently trialling a 'delivery to neighbour' service where if you are not home to accept delivery, your parcel will be left with a neighbour and you will receive a card through your letterbox. For more information on this service please visit http://www.royalmail.com/delivery-to-neighbour.
If your order is being dispatched via DPD your parcel will require a signature. In order to stop you waiting in all day for your order, DPD will email and text you (if you supply your mobile number) on the morning your order is dispatched with a specific one hour delivery window. If you decide that this time is not convenient, you can use email or text to simply change the delivery date.
If DPD attempt delivery and no one is present, a card will be left at the delivery address and the item will be taken to the nearest DPD depot. Using the details on the card you can contact the courier and request a second delivery attempt or collect the item from the depot. You can do this via the DPD website or by contacting them on 08445 560 560. For security reasons, they will not be able to leave the parcel without obtaining a signature. DPD provides easy tracking with proof of delivery for your peace of mind.
If your delivery address is outside the UK, please see our 'Overseas customers' FAQ section.
Changed your mind? No problem – unused items can be returned to us free within 180 days of purchase. As long as we receive the returned item unopened and in a re-sellable condition we can offer you a full refund.
Before you post it, please contact customer services, quoting your order number and the reason for returning your order. Once we have received your message we will send you details of how to return the products for free.
If you are in a hurry you can also return the items to Bath & Unwind HQ in Bristol at the following address (however postage charges will apply):
Bath & Unwind Returns
Jacob Street, Tower Hill
It is a good idea to obtain proof of postage when you send your item - just in case. We will refund your purchase within 1-3 working days of receiving the goods. For further information please contact the customer service team at Bath & Unwind HQ Customer Services on 0117 9270430.
To return an order from outside the UK please visit our FAQ How do I arrange a return or exchange from outside the UK?
Read our full terms and conditions.
We are an independent online company retailing a diverse collection of premium beauty brands. At this time, we do not operate retail premises and we do not keep information on other outlets or stockists. If you would like to know where products are sold on the high street, we advise you contact the manufacturers directly via their own website for local stockist information.
- Bumble and bumble
- St Tropez
- Leighton Denny
- Bare Escentuals
- KMS California
Koan, Brew House, Jacob Street, Tower Hill, Bristol, BS2 0EQ
Marketing & press enquiries
For all marketing/press enquiries related to advertising, product reviews or competitions, please .
Stocking your brand with us
If you are interested in supplying us with your brand, please . We receive many enquiries of this nature, and will endeavour to feedback to you, however at busy times it is not always possible to reply to everyone.